SHIPPING & RETURNS
If you receive an item that appears to have been damaged in transit, or if you are unhappy with the quality of the product, please retain the original shipping box and all packing materials and contact us within 30 days of delivery by emailing orders@serenbe.com
Unopened, unused items may be returned in original condition within 30 days of delivery (with the exception of food products). All non-food products will incur a 15% restocking fee.
We will provide you with a return authorization number from orders@serenbe.com. Once obtained, pack and return items in original condition, include the provided RMA number.
FURNITURE
Furniture orders may be cancelled within 24 hours of submitting the order. All furniture sales are final after this cancellation window. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include it in your customer documents.
RETURN SHIPPING
Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to the sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.
GIFT CERTIFICATES
Gift Certificate purchases are non-transferrable and non-refundable, and we cannot accept returns on food products that have been opened.
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